Frequently Asked Questions

1. How long does it take for me to get in to see a provider?
We make every effort to get our sick patients in to see a provider as soon as possible. Toward that goal, we are able to get you a same day appointment with one of our providers in most cases. If you call late in the day, we may have to make your appointment the following morning. For all routine visits, we are able to offer you the next available office visit.
2. If I come earlier than my scheduled appointment time, can I get in to see the doctor earlier?
We cannot guarantee you will get in any earlier simply because we see all scheduled patients first. However, we may occasionally have a cancellation or a no-show, which may allow the provider to work you in earlier than your scheduled time.
3. I’ve never been seen here before. Can I see a Doctor? How soon will it be before I can get an appointment?
We will first get a little patient information and history from you, and then check with our providers to see which of them are accepting new patients at this time. Once you have been accepted as a new patient, we will schedule you at the first available appointment time with your new provider. If you have an acute problem (something that needs to be addressed that day), we will get you in with the first available provider.
4. How long will I have to wait to see the doctor after signing in?
We do our absolute best to make sure you get in to see your provider at the time of your scheduled appointment. Occasionally, however, there are circumstances that may arise, such as an emergency at the hospital, that may cause your provider to be running behind schedule. We will, however, make every effort to get you in as quickly as possible. If you feel you have waited longer than necessary, please feel free to check with the front desk.
5. What do I do if I need a refill on a medication I take every day?
Your provider will give you enough refills on your medication to last until your next appointment for a recheck. Some medications require lab tests for refills, so an office visit is necessary in order to refill this kind of medication. All you have to do is call our office a few days before you are out of medication (be sure to check your bottle to see if you have any additional refills available), and we will let you know if an appointment will be necessary.
6. Can you just call me in a prescription without an appointment?
Your provider will give you enough refills on your medication to last until your next appointment for a recheck. Some medications require lab tests for refills, so an office visit is necessary in order to refill this kind of medication. All you have to do is call our office a few days before you are out of medication (be sure to check your bottle to see if you have any additional refills available), and we will let you know if an appointment will be necessary. We now send most prescriptions electronically to pharmacies using Surescripts.
7. Where do I pick up my samples and /or written prescriptions?
You can just come to the front desk and our friendly staff will be happy to get those for you.
8. How do I get a referral to a specialist?
Whenever we schedule you an appointment with a specialist, we will provide you with the name, address, and phone number of that specialist. If a prior author authorization is required from your insurance company, we will provide that to you also.
9. If I have to be admitted to the hospital, which one are you affiliated with?
We are affiliated with Atlanta Medical Center and Emory Midtown Hospital.
10. What is a P.A.?
PA stands for Physician’s Assistant. PA’s practice medicine under the guidance or supervision of a licensed physician. They can perform routine examinations, conduct physical exams, diagnose and treat illnesses, order and interpret tests, and prescribe most medications. PA’s have several years of training after college, and an required to log 100 hours of continuing education every two years. They must also pass a recertification exam every 6 years.
11. What is a N.P.?
NP stands for Nurse Practitioner. A nurse practitioner is a nurse that has aquired expert knowledge in a specialty, such as pediatrics, women’s health, family practice, etc. They obtain this knowledge by advanced education, such as a masters degree program in nursing, and clinical experience in their specialized area of study.
12. How do I get in contact with someone in an emergency?
First call 911. During office hours, which are 8:00 am – 5:00 pm Monday – Friday, call the office and we will contact your provider. If it is after office hours, calls are transfered to the answering system which can always reach your provider.
13. Who do I call if I have a question about my bill?
The business office can be reached at (404) 305-0004
14. Can I walk in and pay my bill?
Yes, you most certainly can. Just come to the front desk and let them know what you need to do, and they will direct you the right place.
15. Do you bill my insurance?
We will gladly bill any insurance. However, we may not be considered a “preferred provider” on your particular plan, which means your insurance may not pay the full amount. You can contat your insurance company (the number should be on the back of your card) to inquire about your specific benefits.
16. Why do you make a copy of my insurance card at every visit?
We verify your coverage at every visit because it helps to eliminate billing problems later on. Many times, we may not have seen you in some time, and your insurance company may have changed. You may not be aware that we do not have correct insurance information on file. We do this with your best interest in mind, because if we did not verify your coverage, you would be responsible for the bill if there were to be a problem with your insurance.
17. Do I need to bring my old records with me when I come to my first appointment?
For the most part, old records are not necessary for the first visit, but they are good to have if you are a patient with a complicated medical history or condition.
18. Can I walk in and get copies of my medical records?
We would prefer that you call ahead, simply because it allows us time to get them ready so you don’t have to wait. In most cases, we can have them ready for you the following day.
19. Do you have any female providers?
Yes, at our East Point office, we have one female nurse practitioner.
20. How can I be sure of total patient confidentiality?
We take patient confidentiality very seriously at our practice. All of our employees are required to sign a patient confidentality agreement regarding the care of your personal medical information. We have a form that you sign at your first visit that states how we are allowed to disclose, or give out, your protected health information. Please feel free to call the office if you have any questions. All records are stored electronically.
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